10 ENGLISH BOOKS RELATING TO «EMOTIONAL LABOUR»
Discover the use of
emotional labour in the following bibliographical selection. Books relating to
emotional labour and brief extracts from same to provide context of its use in English literature.
1
Emotional Labour in Health Care: The Unmanaged Heart of Nursing
Based on original empirical research and narratives from qualified nurses, this book introduces the concept of emotional labour and its historical and political context.
Catherine Theodosius, 2008
2
Managing Tourism and Hospitality Services: Theory and ...
However, this type of emotion work, which has come to be known as emotional
labour, is not without its human and economic costs. 'Burnout' has been identified
amongst frontline service workers, resulting in a lowering of service quality and ...
B. Prideaux, Gianna Moscardo, Eric Laws, 2006
3
Leadership as
Emotional Labour: Management and the 'Managed ...
Ashforth and Humphrey (1993) also related emotional labour to identification
processes. People's personal and social identities have a wide variety of
important effects on both their individual well-being and their relationships with
others ...
Marian Iszatt-White, 2012
4
Gender, Emotions and
Labour Markets - Asian and Western ...
This book addresses this gap in the literature and considers how, and in what ways, emotional labour characterises formal and informal work environments in Southeast Asia.
Ann Brooks, Theresa Devasahayam, 2010
5
Patient and Person: Interpersonal Skills in Nursing
of 'emotional labour' has been made in the nursing literature (McQueen 2004).
Emotional labour involves keeping natural emotional responses concealed in
order to demonstrate an emotional response that is in keeping with the context of
...
6
Professionalism, Boundaries and the Workplace
A practical text that examines a range of sensitive issues concerned with managing and maintaining professional boundaries between worker and client.
7
The Sociology of Wilhelm Baldamus: Paradox and Inference
(Sharma and Black 2001 : 927) So - emotion work is an aspect of emotional
labour which is a consequence of deploying, at least in the case of beauty
therapists, intuitive and learned skills, skills that can also be used, freely, outside
of the ...
Dr Mark Erickson, Dr Charles Turner, 2012
8
Handbook of Managerial Behavior and Occupational Health
In a climate which continues to demand high levels of emotional labour, the
negative outcomes for staff well-being and for turnover are as predicted by the
proposed model. The relinquishing of job autonomy in the context of a more
managerial ...
Alexander-Stamatios G. Antoniou, 2009
9
Human Resource Management: International Perspectives in ...
In modern commercial hospitality the fast-food chains, such as McDonald's,
provide examples of the contrived, non-spontaneous forms of emotional labour.
In a society where people are constantly in a hurry, efficiency is the watchword.
Norma D'Annunzio-Green, Gillian A. Maxwell, Sandra Watson, 2004
10
New
Labour/hard
Labour?: Restructuring and Resistance Inside ...
Notions of control through self-discipline reflect current managerial attempts to
manage the emotional labour of nurses (Allan and Smith, 2005). Personal
investment in emotional labour by nurses has echoes of Hochschild's classic
study of ...
Gerry Mooney, Alex Law, 2007
10 NEWS ITEMS WHICH INCLUDE THE TERM «EMOTIONAL LABOUR»
Find out what the national and international press are talking about and how the term
emotional labour is used in the context of the following news items.
The pain when a child leaves home is emotional labour
Saying goodbye to a child going off to university has been called empty nest syndrome. That term is inaccurate. It is no more empty nest ... «durhamregion.com, Jul 15»
Why business suddenly cares about happy staff
The intensification of emotional labour in the service industries is likely to have ... felt and displayed emotions resulting from emotional labour". «New Zealand Herald, Jul 15»
Why business suddenly cares about staff being happy
The intensification of emotional labour in the service industries is likely to have ... felt and displayed emotions resulting from emotional labour”. «The Conversation AU, Jun 15»
Spillikin, A Play With Four Actors And A Robot
One where loved ones can persist beyond death; where we outsource our emotional labour to machines; where real and electronic minds meet ... «WT VOX, Jun 15»
Painting the bigger picture for girls
... 21st-century skills and what that means for us in the use of technology – it's vibrant, intensive, there's a lot of emotional labour and we love it!" ... «The Age, Jun 15»
"Can I help?" Emotional labour and precarity
Other colleagues worked just as hard, but focussed less on this emotional labour. They were paid to do a certain task, so they'd do it well. «Open Democracy, Jun 15»
Game of trolls: on pop culture and the public voice of women
Writing about the personal is a double-edged sword, because in one way, it becomes a kind of 'emotional labour' that women and people of ... «Open Democracy, Jun 15»
Robert Stearn
The thesis looks at how early modern writers framed a concept of skill in capacities, characters, and passions (a variation on emotional labour). «The Conversation UK, Jun 15»
Andy Richardson: Ghostwriting is almost like acting
... signing up at a local university and synthesising theories about high-falutin' epistemologies like emotional labour. I learned about academics ... «expressandstar.com, Jun 15»
Staying calm in the face of personal storm
These workers are engaged in emotional labour. To be effective, they have to display certain positive emotions. Their work is also loosely ... «The Hindu, Jun 15»
