10 ENGLISH BOOKS RELATING TO «SERVQUAL»
Discover the use of
servqual in the following bibliographical selection. Books relating to
servqual and brief extracts from same to provide context of its use in English literature.
1
Using
SERVQUAL to Measure Users' Satisfaction of Computer ...
The purpose of this research was to measure users' satisfaction with computer support in the higher education environment.
2
Assessing
SERVQUAL and the Automotive Service Quality Model: ...
The global economic climate currently faced by the housing credit crisis, the Wall Street financial downfall and vast industry consolidations, all requiring a government bailout, have severely affected the automotive industry as well.
George J. Gannage (Jr), 2009
3
Quality Uncertainty and Perception: Information Asymmetry ...
1985). SERVQUAL is a multiple-item scale for measuring consumer perception of
service quality (Parasuraman et al. 1988). The gap between expectations and
perceptions form the basis for measurement of the perceived quality of services.
Lalit Wankhade, Balaji Dabade, 2010
4
Using
SERVQUAL to Determine Veteran Healthcare Service ...
The study used the SERVQUAL questionnaire designed by Valarie A. Zeithaml, A. Parasuraman, and Leonard L. Berry.
Lavonda Deniese Evans, 2008
5
Improving Tourism and Hospitality Services
Another approach regards expectations as the level of performance the customer
wants from the firm, and is the basis for the SERVQUAL instrument discussed
below. In the consumerist gap model (see Figure 4.5 on page 74), customers' ...
6
Delivering Quality Service
Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service.
Valarie A. Zeithaml, 2010
7
New Directions in Human Resource Management
"Hypothesis 2 predicted that customer perceptions of service quality (SERVQUAL
) would be correlated with customer future behavioral intentions. A regression of
customer intentions on customer perceptions of service quality (SERVQUAL) ...
Linda L. Neider, Chester Schriesheim, 2003
8
Total Quality Management: Proceedings of the First World ...
The. portability. of. the. SERVQUAL. scale. to. the. public. sector. M. DONNELLYa
, J.F. DALRYMPLEb, M. WISNIEWSKIb and A.C. CURRYb. "Department of
Mathematics, Glasgow Caledonian University, GLASGOW G4 0BA bSchool of ...
9
Marketing: Critical Perspectives on Business and Management
SERVQUAL: a primer SERVQUAL provides a technology for measuring and
managing service quality (SQ). Since 1985, when the technology was first
published its innovators Parasuraman. Zeithaml and Berry have further
developed, ...
10
The Tourism and Leisure Experience: Consumer and Managerial ...
s (1985, 1988) SERVQUAL measuring instrument. The model was developed
through qualitative processes associated with executive (indepth) interviews and
focus groups. SERVQUAL itself is based on questionnaire research design ...
Michael Morgan, Peter Lugosi, J. R. Brent Ritchie, 2010
10 NEWS ITEMS WHICH INCLUDE THE TERM «SERVQUAL»
Find out what the national and international press are talking about and how the term
servqual is used in the context of the following news items.
Quito será sede del primer encuentro especializado en turismo de …
Además, "Modelo SERVQUAL como instrumento de medida y mejora de la calidad del servicio turístico" y "Tendencias mundiales de la industria de reuniones, ... «Ecuavisa, Jul 15»
University Research: The skills your employees lack
The method was based on a service quality (SERVQUAL) research model that has been widely used by service-industry businesses for the past 30 years. «Business Record, May 15»
Redefining customer service
In addition to his gap-based SERVQUAL research, Parasuraman has also worked to measure a number of important and seemingly intangible factors in the ... «UD Daily, May 15»
Parasuraman to visit UD for lecture on customer service and …
He is widely known for his work on SERVQUAL, E-S-QUAL, and the Technology Readiness Index (TRI). He has also published over one hundred articles in ... «UD Daily, Mar 15»
IU Northwest Marketing professor awarded coveted Fulbright grant
... Technology in Ghaziabad near New Delhi, to develop an Indian version of SERVQUAL – a well-adapted survey used in the U.S. to measure quality of service. «IU Northwest, Mar 15»
Combining tech and human interface for customer delight
The five essential parameters of Service Quality, as per the SERVQUAL Model, are Reliability, Assurance, Tangibles, Empathy and Responsiveness. Taking a ... «Hindu Business Line, Nov 14»
Tourism Potential of Ghana for Economic Growth and Development
We could learn from the SERVQUAL and RATER models developed for service industries by Berry, Zeithal and Parasuranam. The personnel at KIA should ... «Vibe Ghana, Sep 14»
Doce claves para saber si tus clientes están satisfechos
Algunas inciden en la diferencia entre las expectativas y la experiencia vivida (Servqual), otras inciden más en preguntar sobre la importancia que los clientes ... «Equipos & Talento, Jun 14»
Sağlık Kurumlarında Hizmet Kalitesi Analizi
(1985 ve 1988) tarafından geliştirilen SERVQUAL (Service Quality/Hizmet Kalitesi) modelidir. SERVQUAL ölçüm modelinde beklenti ve algılamaların ayrı ayrı ... «Medimagazin, Mar 14»
Security Models in Mega Sport Events between Safety and Human …
Can service quality predict customer satisfaction and behavioral intentions in the sport tourism industry? An application of the SERVQUAL model in an outdoor ... «United States Sports Academy Sports Journal, Dec 13»
