«ITIL» 관련 말레이어 책
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1
ITIL V3 Foundation Complete Certification Kit - Study ...
This Kit contains the book and online course access that provides everything you need to prepare for the ITIL V3 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the ...
Tim Malone, Gerard Blokdijk, Michael Wedemeyer,
2008
2
100 ITIL Foundation Exam Questions
Ensure your success on the ITIL Foundation exam with these 100 exam questions with detailed rationale and BONUS sample exam.
3
Implementing ITIL Change and Release Management
Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries.
4
Passing Your ITIL Intermediate Exams
This book presents the latest syllabus contnent and expert examination guidance, making it the definitive study aid for the IT service management intermediate examinations.
5
ITIL Lite: A Road Map to Full Or Partial ITIL Implementation
ITL Lite is aimed at encouraging organizations to adopt ITIL V3 by selecting and implementing key ITIL V3 components.
The quick, easy way to get a handle on the international best-practice guidance for IT service management Whether you're preparing to sit the ITIL Foundation exam, or you're an IT manager looking to expand your skill set and adopt the ...
7
ITIL Capacity Management
The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL® capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more ...
8
The ITIL V3 Factsheet Benchmark Guide
New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes * 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams * 150 hours of work poured into 132 pages ...
Michael Wedemeyer, Ivanka Menken, Claire Engle,
2007
9
Introduction to the ITIL Service Lifecycle
This official introduction is a gateway to ITIL. it explains the basic concept of it Service Management (ITSM) And The place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the ...
Office of Government Commerce,
2010
10
Agile Project and Service Management: Delivering IT ...
It also describes the issues that arise from implementing ITIL, the structure and content of PRINCE2, the breadth of DSDM and how they fit together, where the common areas sit, and where the specialities for each exist.
Stationery Office, Great Britain. Office of Government Commerce,
2010