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1
A Complaint Is a Gift: Recovering Customer Loyalty When ...
The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback – in fact, they’re your best bargain ...
Janelle Barlow, Claus Møller,
2008
2
100 Flowers to Knit & Crochet: A Collection of Beautiful ...
Shows how to knit and crochet flowers such as roses, poppies, and lilacs, and includes step-by-step instructions, yarn requirements, suggested skill level, and ideas for embellishments.
3
X Saves the World: How Generation X Got the Shaft But Can ...
Examines the generation that came of age between the Baby Boomers and the Millennials, providing a tribute to its cultural, technological, and political contributions, from Yahoo! and Lollapalooza to Nirvana and Woodstock '94.
4
Free Culture: The Nature and Future of Creativity
To lose our long tradition of free culture, Lawrence Lessig shows us, is to lose our freedom to create, our freedom to build, and, ultimately, our freedom to imagine.
5
Act Like a Lady, Think Like a Man LP: What Men Really Think ...
Steve Harvey, the host of the nationally syndicated Steve Harvey Morning Show, can't count the number of impressive women he's met over the years, whether it's through the "Strawberry Letters" segment of his program or while on tour for his ...
6
Charmed Knits: Projects for Fans of Harry Potter
Charmed Knits offers dozens of patterns for items that evoke the mystique of Harry Potter - a Wizard Robe, an Invisibility Shawl, a Quidditch Sweater, Ron's Ragg Raglan, a Clock Blanket, Harry Christmas Ornaments, and more.
7
The Knitter's Bible: Book and Craft Kit
Readers will start clicking right away with this clever kit that includes a copy of the bestselling technique and project book the Knitter's Bible, along with:*One 13⁄4-ounce ball of fun fur yarn*A pair of easy-to-handle knitting ...
8
All Things Possible: My Story of Faith, Football, and the ...
NFL sensation Kurt Warner tells the incredible story of faith and perseverance that captured the hearts of millions and rocketed him from obscurity to become MVP and Super Bowl champion.
9
Promises to Keep: A Novel
In Promises to Keep she weaves a profoundly moving tale that will enthrall both new and old fans. Callie Perry lights up every room she enters, and adores her settled family life in tony Bedford, New York. Steffi is Callie's younger sister.
10
The Future of Ideas: The Fate of the Commons in a Connected ...
Vital, eloquent, judicious and forthright, The Future of Ideas is a call to arms that we can ill afford to ignore. From the Trade Paperback edition.