Znaczenie słowa "customer service" w słowniku

WYMOWA SŁOWA CUSTOMER SERVICE

customer service  [ˈkʌstəmə ˈsɜːvɪs]

CO OZNACZA SŁOWO CUSTOMER SERVICE

Obsługa klienta

Customer service

Obsługa klienta to świadczenie usług klientom przed, w trakcie i po zakupie. Według Turban i in., "Obsługa klienta to seria działań mających na celu podniesienie poziomu satysfakcji klienta - czyli odczucia, że ​​produkt lub usługa spełnia oczekiwania klientów". Znaczenie obsługi klienta może się różnić w zależności od produktu lub usługi, przemysłu i klienta. Postrzeganie sukcesu takich interakcji zależy od pracowników "którzy mogą dostosować się do osobowości gościa" - mówi Micah Solomon. Obsługa klienta może odnosić się również do kultury organizacji - priorytetu organizacji przypisanej do obsługi klienta w stosunku do innych komponentów, takich jak innowacje produktowe czy niska cena. W tym znaczeniu organizacja ceniąca dobrą obsługę klienta może wydawać więcej pieniędzy na szkolenie pracowników niż przeciętna organizacja lub proaktywnie rozmawiać z klientami o opinie. Z punktu widzenia ogólnego wysiłku inżynieryjnego procesu sprzedaży, obsługa klienta odgrywa ważną rolę w zdolności organizacji do generowania przychodów i przychodów.

Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al., "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation." The importance of customer service may vary by product or service, industry and customer. The perception of success of such interactions will be dependent on employees "who can adjust themselves to the personality of the guest," according to Micah Solomon. Customer service can also refer to the culture of the organization - the priority the organization assigns to customer service relative to other components, such as product innovation or low price. In this sense, an organization that values good customer service may spend more money in training employees than average organization, or proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue.

Definicja słowa customer service w słowniku

Definicja obsługi klienta w słowniku jest usługą dla klientów.

TŁUMACZENIE SŁOWA CUSTOMER SERVICE

Poznaj tłumaczenie słowa customer service na 25 języków dzięki naszemu tłumaczowi wielojęzycznemu.

Tłumaczenie słowa customer service na inne języki w tej sekcji zostało uzyskane za pomocą automatycznego tłumaczenia statystycznego, gdzie podstawową jednostką tłumaczeniową jest słowo «customer service».

• Tłumacz angielski - chiński: 顾客服务
• Tłumacz angielski - hiszpański: servicio al cliente
• angielski: customer service
• Tłumacz angielski - hindi: ग्राहक सेवा
• Tłumacz angielski - arabski: خدمة العملاء
• Tłumacz angielski - rosyjski: обслуживание клиентов
• Tłumacz angielski - portugalski: atendimento ao Cliente
• Tłumacz angielski - bengalski: গ্রাহক সেবা
• Tłumacz angielski - francuski: service à la clientèle
• Tłumacz angielski - malajski: khidmat Pelanggan
• Tłumacz angielski - niemiecki: Kundendienst
• Tłumacz angielski - japoński: 顧客サービス
• Tłumacz angielski - koreański: 고객 서비스
• Tłumacz angielski - jawajski: Layanan pelanggan
• Tłumacz angielski - wietnamski: dịch vụ khách hàng
• Tłumacz angielski - tamilski: வாடிக்கையாளர் சேவை
• Tłumacz angielski - marathi: ग्राहक सेवा
• Tłumacz angielski - turecki: müşteri servisi
• Tłumacz angielski - włoski: assistenza clienti
• Tłumacz angielski - polski: obsługa klienta
• Tłumacz angielski - ukraiński: обслуговування клієнтів
• Tłumacz angielski - rumuński: de servicii pentru clienți
• Tłumacz angielski - grecki: εξυπηρέτηση πελατών
• Tłumacz angielski - afrikaans: kliëntediens
• Tłumacz angielski - szwedzki: kundservice
• Tłumacz angielski - norweski: kundeservice

CYTATY ZE SŁOWEM «CUSTOMER SERVICE»

Słynne cytaty i zdania ze słowem customer service.

1

Jeff Bezos

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

2

Kumar Mangalam Birla

My father taught us that to thrive, excellence in technology, quality, and customer service along with cost competitiveness is a prerequisite. His contribution to business, the economy, and society at large can never be underscored enough.

3

Arthur Blank

We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live.

4

Marcus Buckingham

CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex.

5

John Caudwell

Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.

6

Ryan Holmes

Facebook, Twitter and Google have all opened offices in Brazil, recognizing the importance of localizing their products and customer service efforts.

7

Tony Hsieh

We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.

8

Sanjay Kumar

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

9

Sanjay Kumar

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

10

Arthur Levitt

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

KSIĄŻKI POWIĄZANE ZE SŁOWEM «CUSTOMER SERVICE»

Poznaj użycie słowa customer service w następujących pozycjach bibliograficznych Książki powiązane ze słowem customer service oraz krótkie ich fragmenty w celu przedstawienia kontekstu użycia w literaturze.

Strategic Customer Service: Managing the Customer Experience ...

Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices ...

John A. GOODMAN, 2009

Secret Service: Hidden Systems That Deliver Unforgettable ...

Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to: * Turn customer complaints into positive experiences * Use marketing to go deeper with existing customers * Increase customer ...

John R. DiJulius, 2003

Branded Customer Service: The New Competitive Edge

By the author of the bestselling A Complaint Is a Gift (more than 100,000 copies sold) The first book to combine the dynamics of customer service with the psychology of branding-two of the most powerful concepts in business A comprehensive, ...

Janelle Barlow, 2010

Managing Customer Service

This book aims to provide a concise introduction to the business reasons for building good relationships with customers, examine the management framework of customer service, explain the customer service manager's role and offer techniques ...

Jenny Hayes, Frances Dredge, 1998

High-Tech, High-Touch Customer Service: Inspire Timeless ...

And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way.

Micah Solomon, 2012

Customer Service Delivery: Research and Best Practices

With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery.

Lawrence Fogli, 2006

Customer Service Training 101

If you think that knowledgeable, confident, motivated, and positive service representatives will help your organization and its customers---today and well into the future---this book is for you! --Book Jacket.

Renee Evenson, 2011

Exceptional Service, Exceptional Profit: The Secrets of ...

“Filled with treasure and big ideas, this book will help you become exceptional.” – SETH GODIN In a tight market, your most powerful growth engine—and your best protection from competitive inroads—is this: put everything you can ...

Leonardo INGHILLERI, Micah SOLOMON, 2010

A Guide to Customer Service Skills for the Service Desk ...

The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional.

Donna Knapp, 2010

Customer Relationship Management and Customer Service

This book looks at creating and managing customer relationships and how relationship marketing, applied throughout any organisation, can create new value to build the organisation for the long term.

Adele Berndt, 2004

WIADOMOŚCI, KTÓRE ZAWIERAJĄ SŁOWO «CUSTOMER SERVICE»

Sprawdź, o czym dyskutuje się w prasie krajowej i zagranicznej oraz jak jest stosowane słowo customer service w wiadomościach.

Millennials skip traditional customer service for online troubleshooting

Waiting on hold for customer service is mostly a thing of the past. Millennials are increasingly looking to online searches, live chat and social ... «CIO, Lip 15»

5 Ways to Align Your Customer Service with Customers' Current …

Meeting Customer Expectations in Customer Service Product and service markets are developing and customers' expectations are changing ... «Business 2 Community, Lip 15»

CITY REGION AWARDS WINNER: Customer Service Award

Last year 212 improvements were made to improve customer service. Staff receive monthly coaching sessions focusing on the quality of calls, ... «Sheffield Telegraph, Lip 15»

Workforce Now workshop to focus on customer service

The Fredericksburg Regional Chamber of Commerce will hold a Workforce Now workshop on customer service 101 from 8 to 10 a.m. July 15 at ... «Fredericksburg.com, Lip 15»

Calkins Media Customer Service Call Center

We are looking for an energetic, self-starter with excellent verbal, written communication and interpersonal skills to join our team as a part time ... «Burlington County Times, Lip 15»

Idea sets benchmark with 1000 customer service centres across …

Servicing over 2 Crore subscribers in the region, Idea has revamped its customer service delivery systems and expanded customer touch ... «Indiainfoline, Lip 15»

Customer service focus of business seminar

SAN ANGELO, Texas - The Angelo State University Small Business Development Center will have a free training event, Customer Service That ... «San Angelo Standard Times, Lip 15»

HMRC to improve customer service

HMRC recently announced that it is allocating £45 million to improve customer service, as it released statistics which showed an inconsistent ... «Contractor Weekly, Lip 15»

Burton Mail Business Awards 2015: Best Customer Service

ENTRANTS will have to show an outstanding level of customer service to win this award, with the judges paying particular attention to customer ... «Burton Mail, Lip 15»

10 Creative and Efficient Customer Service Solutions

As a business owner or a manager, you should always be on top of how your customer service team performs. Keeping an eye on customer ... «Small Business Trends, Lip 15»