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The first full-scale biography of Stalin in twenty years reveals the complex and fascinating story of the Soviet dictator, from his dysfunctional childhood in Soviet Georgia, through his education and early political activism, to his ...
Filled with fresh insights and information, this biography the first Soviet leader delves deeply into this heavily mythologized life to show why he was so feared, respected, and loved in Russia.
3
Learning Through Serving: A Student Guidebook for ...
A student-friendly, self-directed guide to service-learning Develops the skills needed to succeed Clearly links service-learning to the learning goals of the course Combines self-study and peer-study workbook formats with activities that ...
Christine Marie Cress, Peter John Collier, Vicki Lynn Reitenauer, 2005
4
A Guide to Service Desk Concepts
This edition also reviews the processes and technologies that ensure the service desk is operating efficiently and examines how today’s leading organizations measure service desk success.
5
Remarkable Service: A Guide to Winning and Keeping ...
Filled with invaluable real-life examples and important dos and don'ts, this book gives both new and experienced servers and their managers the skills, confidence, and flexibility to offer the kind of service that makes guests feel ...
The Culinary Institute of America, 2009
6
Service Marketing: Commerce
Commerce Vikash Sharma & Sanjay Gupta. 1. l , 1—11. l h h ÿ–II–H d [Three P's of Service Marketing Mix Process–II–Physical Evidence]. 10. H , L 11. 12. ` l [Service Marketing : Meaning, Nature & Importance] 2. l dxhd, d [Classification and ...
Vikash Sharma & Sanjay Gupta, 2015
7
A Guide to Customer Service Skills for the Service Desk ...
The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional.
8
Automotive Service: Inspection, Maintenance, Repair
A newly revised text covers all eight major course areas of automotive technology, including an introduction to shop management, theories of vehicle systems operations, and step-by-step procedures for troubleshooting and repairing ...
9
Achieving Excellence Through Customer Service
Promotes the theory that superior customer service leads to a superior business organisation
10
The Service-dominant Logic of Marketing: Dialog, Debate, ...
This work provides a comprehensive marketing theory that challenges both modern thinking and marketing practice.
Robert F. Lusch, Stephen L. Vargo, 2006
