10 ENGLISH BOOKS RELATING TO «TELESALES STAFF»
Discover the use of
telesales staff in the following bibliographical selection. Books relating to
telesales staff and brief extracts from same to provide context of its use in English literature.
1
Top
Telesales Techniques:
The strategies and tips in this E-Book are based on sixteen years of experience
of telemarketing award winner, Jenny Cartwright, making telesales and training
telesales staff for many major companies. They have been proven and tested on
...
2
More Trust More Sales: Discover How You Can Build Trust to ...
Well these folks, the telesales staff, have a job to do, and their job is to sell you a
product or service you didn't know you needed until you began your engagement
. When discussing telemarketing or telesales, a few considerations are ...
3
GCSE Applied Business for Edexcel: Double Award
Telesales staff are employed by companies that sell their products or services
over the telephone. These include banks and insurance companies which
employ telesales staff to follow up enquiries made by customers and newspapers
who ...
Carol Carysforth, Mike Neild, 2002
4
Information and Communication Technology
Customer service All the telesales staff are located at the Hereford head office.
Their job is to take orders, confirm the availability of the goods and confirm
delivery dates over the telephone (see Figure 2.1 1). At the busiest times
telesales staff ...
(1998), Chapter 20: Eurocamp, the travel firm, were able to improve customer
service by empowering telesales staff to resolve more problems without getting
the permission of managers. Staff were given the training they needed to be able
to ...
6
Understanding Information Technology
Telesales staff are all located at the Hereford head office. Their job is to take
orders, confirm the availability of goods and confirm delivery dates over the
telephone. At the busiest times, telesales staff take an average of over 1000
orders per ...
7
Harvard Business Review on Strategic Sales Management
shifting the coverage of other customers from field salespeople to telesales staff.
As in the maturity stage, companies can shift the selling of easy-to-understand
products and the execution of administrative tasks to less expensive resources, ...
8
International Responses to Issues of Credit and ...
... to buy the insurance. Moreover, one in five firms (3/15) sold CCI without using
any script at all, exacerbating the risk of telesales staff giving misleading or
deceptive information and advice and precluding review of compliance.99 The
study ...
9
Global Logistics Management
Telesales staff enter data which the customer gives by telephone. The advantage
is that the customer and the telesales staff member can verify if the entered data
is correct before it is saved. • Computer data entry. Data is entered electronically
...
10
Motivating with Sales Contests: The Complete Guide to ...
Contest Goal: Motivate telesales staff to achieve quota on specific products.
Duration: At least a month, and generally two or three months Contest Rules/
Guidelines: Each product we sell has an individual quota, by rep. I'll pick out five
or six ...
10 NEWS ITEMS WHICH INCLUDE THE TERM «TELESALES STAFF»
Find out what the national and international press are talking about and how the term
telesales staff is used in the context of the following news items.
Court winds-up false 'emergency services' business
They included telesales callers stating or implying they were from or affiliated to ... to the company's directors and telesales staff amounted to £308,301 in 2013 ... «Insider Media, Nov 14»
Phones 4u stores deal will save Staffordshire and Black Country jobs
The jobs of more than 50 Phones 4U staff in the Black Country and South ... This resulted in 628 redundancies among head office and telesales staff on Friday. «expressandstar.com, Sep 14»
Vodafone buys 140 Phones 4U stores as 628 staff are made …
Rob Hunt, joint administrator, said: “It is with great sadness and regret that we have today made the difficult decision to make 628 head office and telesales staff ... «Telegraph.co.uk, Sep 14»
Telesales firm didn't ring true
Among other misleading comments, telesales staff were said to have told potential clients they were calling on behalf of Google or that they were affiliated with ... «Oldham Chronicle, Jun 14»
Pensioner mis-sold £700k by telesales fraudsters gets virtually all …
A disabled pensioner who lost more than £700,000 in a telesales scam has ... any knowledge that telesales staff were 'peddling' misleading information to Mr ... «Daily Mail, May 14»
Vulnerable customers to get £25 payment from Npower after …
Regulator Ofgem said the failings of doorstep and telesales staff meant customers were not able to make informed decisions on whether to switch suppliers. «This is Money, Dec 13»
Npower To Pay £3.5m To Vulnerable Customers
Regulator Ofgem said the failings of doorstep and telesales staff meant customers were not able to make informed decisions on whether to switch suppliers. «Sky News, Dec 13»
Scottish Power fined £8.5m after mis-selling probe
An Ofgem investigation found the energy supplier did not adequately train and monitor its doorstep and telesales staff, which resulted in misleading information ... «This is Money, Oct 13»
SSE fined record £10.5m for mis-selling
It said management failures allowed sales staff to make misleading and ... Telesales staff not providing customers with adequate information on the price of ... «Telegraph.co.uk, Apr 13»
Save Britain Money Group buys Veraco to save Cardiff and …
It said buying Veraco would allow it to expand the PPI side of its business by adding experienced telesales staff to its call centre operation in the capital. «BBC News, May 12»
