CE ÎNSEAMNĂ CALL CENTRE ÎN ENGLEZĂ?
Call center
Un call center sau un call center este un birou centralizat folosit pentru recepționarea sau transmiterea unui volum mare de solicitări prin telefon. Un centru de apeluri de intrare este gestionat de o companie care administrează suportul de produs primit sau solicită informații de la consumatori. Centrele de apel de ieșire sunt operate pentru telemarketing, solicitarea de donații caritabile sau politice, colectarea datoriilor și cercetarea pieței. În plus față de un call center, manipularea colectivă a scrisorilor, a faxurilor, a software-ului de suport live, a rețelelor sociale și a e-mailului la o singură locație este cunoscută ca un centru de contact. Un centru de apel este operat printr-un spațiu extins de lucru deschis pentru agenții de call center, cu stații de lucru care includ un calculator pentru fiecare agent, un set de telefon / căști conectate la un comutator de telecomunicații și una sau mai multe posturi de supraveghere. Acesta poate fi operat independent sau conectat în rețea cu centre suplimentare, adesea legate de o rețea de computere corporatistă, incluzând mainframe, microcomputere și LAN-uri. Din ce în ce mai mult, căile de voce și de date în centru sunt legate printr-un set de tehnologii noi numite integrare de telefonie pe calculator.
Definiția call centre în dicționarul Engleză
Definiția centrului de apeluri din dicționar este un birou în care personalul efectuează tranzacții telefonice ale unei organizații.
CĂRȚI ÎN ENGLEZĂ ÎN LEGĂTURĂ CU «CALL CENTRE»
Descoperă întrebuințarea
call centre în următoarea selecție bibliografică. Cărți în legătură cu
call centre și extrase din aceasta pentru a furniza contextul de întrebuințare al acestuia în literatura Engleză.
1
One Night at the
Call Centre
A comedy of romance and crossed linesSix friends are selling home appliances to the US from a call centre in India.
2
One Night at the Call Center
However, she had a condition: that he make it into his second book. He hesitated, but asked what the story was about. The girl said the story was about six people working in a call center, set in one night.
Everyday thousands of people become part of this growingfraternity. This book helps in unveiling the hidden secrets of thisindustry from a practical perspective.
4
Developments in the
Call Centre Industry: Analysis, Changes ...
Under the guidance of Housing Association's IT director, a vision for this centre
was developed which expressly sought to resist the 'typical' model of call centre
organising. This aspiration was driven by the Housing Association's values, ...
Julia Connell, John Burgess,
2006
5
Winning at Customer Services and
Call Centre Job Interviews ...
This comprehensive and intelligent guide has been written by top interviewers who have extensive experience within the Customer Services and Call Center sectors.
Annette Lewis, Joe McDermott,
2006
6
Call Centre Training and Development
This book is dedicated to reviewing aspects of call centre training and development to showcase what it takes to create a world class, productive and successful call centre training and development program.
7
Call centre offshoring to India
This paper provides a critical review of Taylor, P., Bain, P. (2005). ‘”India calling to the far away towns”: the call centre labour process and globalization’, Work, employment and society, Vol. 19, No. 2, pp. 261-282.
8
Women, Identity and India's
Call Centre Industry
Gayatri's account helps to locate the beginning of the contemporary call centre
industry in India, establishing 1996 as the year that call centres became
operational. Although the Indian government denied STAR-TV the necessary
paperwork ...
9
The
Call Centre Training Handbook: A Complete Guide to ...
This handbook offers call center managers and trainers information with which to benchmark training and identifies best practice in learning and development.
10
Gower Handbook of
Call and Contact
Centre Management
BACKGROUND The business role of the contact centre has evolved dramatically
over the past 1 5 years from a basic call centre set up to reduce administration
costs and deal with customer 'problems', to the sophisticated customer ...
ȘTIRI NOI CARE INCLUD TERMENUL «CALL CENTRE»
Află ce ziare naționale și internaționale au scris despre și cum este întrebuințat termenul
call centre în contextul următoarelor știri.
Oxfam and Macmillan Cancer Support hound elderly for money on …
'We will be launching an investigation into the call centre and charities involved.' He said charities must follow the same rules on marketing by ... «Daily Mail, Iul 15»
Ambulance call centre killing claim: MP calls for CQC inquiry
An MP has called for an investigation after a reporter recorded a 111 call centre worker saying staff had all "killed someone indirectly". «BBC News, Iul 15»
Koramic buys Amsterdam call centre provider Experience Group
European call centre services provider Koramic2Engage is acquiring the Amsterdam-based provider Experience Group, through its subsidiary ... «Telecompaper, Iul 15»
Arabic call centre launched by Turkish Airlines
In an effort to enhance its customer service with Arabic speaking clientele, Turkish Airlines recently launched an Arabic Call Centre. «Travel Daily Media, Iul 15»
Why ecommerce companies need to reassess the 'traditional' call …
And nowhere is customer experience more important than in the call centre. Indeed, for online customers, the only real point of contact is the ... «Memeburn, Iul 15»
Fix for call centre problems
Problems with the Royal District Nursing Service's call centre are unacceptable, and specialist health call centre consultants from Australia ... «Otago Daily Times, Iul 15»
Sky to create 50 new call centre jobs in Dunfermline
Sky has confirmed it is to create 50 new call centre jobs at its Fife base in Dunfermline as part of a UK-wide recruitment drive. The broadcaster ... «The Courier, Iul 15»
Stoke-on-Trent councillors demand action on call centre delays
COUNCILLORS have demanded urgent action to fix a council call centre they say is 'not fit for purpose'. The Sentinel reported last month that ... «Stoke Sentinel, Iul 15»
289 new jobs: We're not another call centre, we're here for the long …
An investor and board member at US personnel administration specialist, One Source Virtual, which wants to create 289 new jobs in ... «Londonderry Today, Iul 15»
South Central Ambulance inquiry after Telegraph report
An ambulance service has launched an inquiry after an undercover reporter claimed its non-emergency 111 call centre was failing patients. «BBC News, Iul 15»