Meaning of "customer satisfaction" in the English dictionary

PRONUNCIATION OF CUSTOMER SATISFACTION

customer satisfaction  [ˈkʌstəmə ˌsætɪsˈfækʃən]

GRAMMATICAL CATEGORY OF CUSTOMER SATISFACTION

Customer satisfaction is a noun.

A noun is a type of word the meaning of which determines reality. Nouns provide the names for all things: people, objects, sensations, feelings, etc.

WHAT DOES CUSTOMER SATISFACTION MEAN IN ENGLISH?

Customer satisfaction

Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services exceeds specified satisfaction goals." In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. "Within organizations, customer satisfaction ratings can have powerful effects. They focus employees on the importance of fulfilling customers’ expectations. Furthermore, when these ratings dip, they warn of problems that can affect sales and profitability.... These metrics quantify an important dynamic.

Definition of customer satisfaction in the English dictionary

The definition of customer satisfaction in the dictionary is a feeling of satisfaction with a product or service obtained from a business.

TRANSLATION OF CUSTOMER SATISFACTION

Find out the translation of customer satisfaction to 25 languages with our English multilingual translator.

The translations of customer satisfaction from English to other languages presented in this section have been obtained through automatic statistical translation; where the essential translation unit is the word «customer satisfaction» in English.

• Translator English - Chinese: 客户满意度
• Translator English - Spanish: la satisfacción del cliente
• English: customer satisfaction
• Translator English - Hindi: ग्राहकों की संतुष्टि
• Translator English - Arabic: رضا العملاء
• Translator English - Russian: удовлетворенности клиентов
• Translator English - Portuguese: satisfação do cliente
• Translator English - Bengali: গ্রাহক সন্তুষ্টি
• Translator English - French: satisfaction de la clientèle
• Translator English - Malay: kepuasan pelanggan
• Translator English - German: Kundenzufriedenheit
• Translator English - Japanese: 顧客満足
• Translator English - Korean: 고객 만족
• Translator English - Javanese: Kepuasan pelanggan
• Translator English - Vietnamese: sự hài lòng của khách hàng
• Translator English - Tamil: வாடிக்கையாளர் திருப்தி
• Translator English - Marathi: ग्राहक समाधान
• Translator English - Turkish: Müşteri memnuniyeti
• Translator English - Italian: soddisfazione del cliente
• Translator English - Polish: Zadowolenie klienta
• Translator English - Ukrainian: задоволеності клієнтів
• Translator English - Romanian: de satisfacție a clienților
• Translator English - Greek: ικανοποίησης των πελατών
• Translator English - Afrikaans: kliënt tevredenheid
• Translator English - Swedish: kundnöjdhet
• Translator English - Norwegian: kundetilfredshet

2 QUOTES WITH «CUSTOMER SATISFACTION»

Famous quotes and sentences with the word customer satisfaction.

1

David Duffield

I think I've done a good job in the industry from the standpoint of employee morale and customer satisfaction, and as an innovative thinker in tech.

2

Sanjay Kumar

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

10 ENGLISH BOOKS RELATING TO «CUSTOMER SATISFACTION»

Discover the use of customer satisfaction in the following bibliographical selection. Books relating to customer satisfaction and brief extracts from same to provide context of its use in English literature.

Customer satisfaction is worthless, customer loyalty is ...

Offers strategies for turning customer satisfaction into customer loyalty, emphasizing the importance of word-of-mouth advertising

Jeffrey H. Gitomer, 1998

The Handbook of Customer Satisfaction and Loyalty Measurement

The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.

Nigel Hill, Jim Alexander, 2006

How to Measure Customer Satisfaction

The success of your business is underpinned by competitiveness and profitability, both of which are maximized in the long run by doing best what matters most to customers - this book will help you reach that goal.Written by three leading ...

Nigel Hill, John Brierley, Rob MacDougall, 2003

Customer Satisfaction Evaluation: Methods for Measuring and ...

This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem by presenting an overview of the existing methodologies as well as the development and implementation of an original multicriteria ...

Evangelos Grigoroudis, Yannis Siskos, 2009

Researching Customer Satisfaction & Loyalty: How to Find Out ...

The book also looks at the factors that both supplier and client need to consider when preparing a research brief and proposal, how interest in this area is changing and what the future holds for research into customer satisfaction.

Paul Szwarc, 2005

Customer Satisfaction Measurement Simplified: A Step-by-step ...

Customer Satisfaction Measurement Simplified is the first book on the market specifically written to assist on attaining this requirement.

Terry G. Vavra, 2002

Measuring Customer Satisfaction and Loyalty: Survey Design, ...

"The third edition of this best-seller updates its detailed information about how to construct, evaluate, and use questionnaires, and adds an entirely new chapter on customer loyalty.

Bob E. Hayes, 2008

Customer Satisfaction: Tools, Techniques, and Formulas for ...

This is the perfect reference for organizations that want to continually improve and outpace their competition. Contents What is Customer Satisfaction?

Craig Cochran, 2003

Customer Satisfaction Measurement for ISO 9000: 2000

Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO ...

Bill Self, Greg Roche, Nigel Hill, 2007

World-class customer satisfaction

In this book, Barsky presents the newest customer-service techniques from around the world, in an eight-step, "how-to" program.

Jonathan D. Barsky, 1995

10 NEWS ITEMS WHICH INCLUDE THE TERM «CUSTOMER SATISFACTION»

Find out what the national and international press are talking about and how the term customer satisfaction is used in the context of the following news items.

How can retailers increase customer satisfaction and revenue …

Retail has experienced disruption upon disruption. The high street has not been destroyed, but it has certainly changed, as the impact of new ... «ITProPortal, Jul 15»

Customer satisfaction: The DStv case study

As consumers, we are daily bombarded with options. And from these, we are invited to choose. One option offers undeniable quality, the other ... «TheCable, Jul 15»

Higher customer satisfaction scores for peer-to-peer than banks

RateSetter led the way in the latest Which? customer satisfaction scores, receiving a customer satisfaction rating of 80%. It also scored the ... «BT.com, Jul 15»

Roy Morgan Customer Satisfaction Awards May Winners

Roy Morgan Research has announced the monthly Customer Satisfaction Award winners. The May results show new leaders in Banks, ... «Roy Morgan Research, Jul 15»

Big power companies losing customer satisfaction

The price of power is helping drive down customer satisfaction with electricity retailers, according to Consumer New Zealand's latest annual ... «New Zealand Herald, Jul 15»

How to Re-Think the Customer Satisfaction Survey

Donald B. Stephens is a 30-year senior customer service engineer. In this post, he examines why customer satisfaction surveys aren't just ... «Field Service Digital, Jul 15»

Pan-India MNP will enhance customer satisfaction: COAI

The implementation of pan-India mobile number portability (MNP) has been one of the important points of the National Telecom Policy 2012 ... «BGR India, Jul 15»

Pan-India number portability will enhance customer satisfaction: COAI

The implementation of pan-India mobile number portability (MNP) has been one of the important points of the National Telecom Policy 2012 ... «Kashmir Images, Jul 15»

MNP will enhance customer satisfaction: COAI

New Delhi: The implementation of pan-India mobile number portability (MNP) has been one of the important points of the National Telecom ... «onmanorama, Jul 15»

Dunkin' Beats Starbucks in Customer Satisfaction

Dunkin' Donuts is the only fast food chain to improve customer satisfaction in 2015, climbing 4% to 78. At the beginning of 2014, Dunkin' ... «Investopedia, Jul 15»